index

Refund and Return Policy

Last Updated: August 25, 2026

Thank you for shopping with Eeshas.com. Customer satisfaction is important to us. Please review this Refund and Return Policy carefully before completing your purchase.

Return Eligibility

We accept returns only when:

  • The product received is damaged, defective, or different from the product ordered.

  • The return request is submitted within seven calendar days of delivery.

  • Visible damage caused during shipping is reported within 48 hours of delivery.

  • The product is unused, unworn, unwashed, unaltered, and in its original condition.

  • All original tags, packaging, accessories, and included materials are returned with the product.

  • The customer provides the order number and requested photographs or video showing the issue.

We do not accept returns or exchanges because of a change of mind, personal preference, incorrect selection, or an item not fitting as expected unless Eeshas.com sent an incorrect product or provided materially incorrect product information.

Color and Handcrafted Variations

Product colors may appear slightly different because of lighting, photography, screen settings, and device displays.

Handwoven, handloom, hand-dyed, embroidered, and handcrafted products may contain minor variations in color, weave, texture, zari, motifs, threadwork, or finishing. Natural weaving irregularities and minor handcrafted variations are not ordinarily considered defects.

Non-Returnable Items

The following products are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

  • Clearance or final-sale products

  • Discounted or promotional products identified as non-returnable

  • Customized, personalized, stitched, altered, or made-to-order products

  • Gift cards

  • Products without their original tags or packaging

  • Products that have been worn, washed, used, altered, stained, damaged, or exposed to perfume, smoke, cosmetics, or other odors after delivery

  • Products returned without prior authorization from Eeshas.com

Purchasing a product during a sale does not prevent a customer from reporting that the product arrived damaged, defective, or incorrect.

Reporting Transit Damage

If the shipping package or product arrives visibly damaged, please contact Eeshas.com within 48 hours of delivery.

Please provide:

  • Your order number

  • A photograph of the shipping label

  • Photographs of the exterior and interior packaging

  • Clear photographs or video showing the damage

  • A brief description of the issue

Please retain the product and all original packaging while the claim is being reviewed. We may need this material to assist with a carrier investigation.

Return Request Process

To request a return:

  1. Contact Eeshas.com within the applicable reporting period.

  2. Provide your order number and a clear explanation of the issue.

  3. Submit the requested photographs or video of the product, packaging, and shipping label.

  4. Wait for written approval and return instructions before shipping the product.

  5. Return the approved product in its original condition with all tags, packaging, accessories, and included materials.

Do not return a product without authorization. Unauthorized returns may be refused or returned to the sender.

Approval of a return request does not automatically guarantee a refund. The returned product must first be received and inspected.

Return Shipping

For an approved return involving a damaged, defective, or incorrect product, Eeshas.com will provide return instructions and, when applicable, a prepaid return label or reimbursement for reasonable authorized return-shipping costs.

Customers should not purchase return postage or select an expedited return service without prior approval. Eeshas.com may not reimburse unauthorized shipping charges.

Inspection and Resolution

After receiving the returned product, we will inspect it and notify you whether the return has been approved or rejected.

If the claim is approved, Eeshas.com may offer one of the following remedies, as appropriate:

  • Replacement with the correct product

  • Exchange for an available product

  • Refund to the original payment method

If the requested replacement is unavailable, a refund will generally be issued to the original payment method.

Eeshas.com reserves the right to reject a return if the product does not meet the eligibility requirements stated in this policy.

Refunds

For an approved refund:

  • Eeshas.com will initiate the refund to the original payment method within approximately 5–7 business days after approval and inspection.

  • Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

  • If the entire order is refunded because Eeshas.com sent a damaged, defective, or incorrect product, the original standard shipping charge, if any, will also be refunded.

  • Expedited shipping charges or other optional services may not be refundable unless required by applicable law or the service was not provided.

  • Refunds will not be issued as store credit or gift cards unless the customer agrees to that method or originally paid using store credit or a gift card.

Exchanges

Exchanges are available only for approved claims involving:

  • Damaged products

  • Defective products

  • Incorrect products

Exchange requests must be submitted within the applicable reporting period and are subject to product availability. If a replacement is unavailable, Eeshas.com may issue a refund instead.

Order Cancellations

  • An order may be cancelled before it has been shipped.

  • To request cancellation, contact Eeshas.com as soon as possible.

  • A cancellation request is not guaranteed until Eeshas.com confirms it in writing.

  • Once an order has been shipped, it cannot be cancelled. If the delivered product is damaged, defective, or incorrect, the return provisions in this policy will apply.

  • Customized, altered, personalized, or specially sourced products may not be cancellable once preparation has begun.

Delayed or Unavailable Orders

Eeshas.com will make reasonable efforts to ship orders within the timeframe stated on the website or communicated to the customer.

If an order cannot be shipped within the promised timeframe, we will notify the customer of the delay and provide a revised estimated shipping date. When required, the customer may either accept the revised timeframe or cancel the affected unshipped order for a full refund.

If Eeshas.com cannot fulfill an order, we may cancel the affected product or order and issue a refund of the amount paid for the unshipped merchandise, including applicable shipping charges attributable to it.

Contact Us

For return, refund, exchange, or cancellation questions, contact:

Eeshas.com
Email: info@eeshas.com
Phone: +1 (469) 322-9709