Refund & Return Policy
Last Updated: July 5, 2026
Thank you for shopping with Eeshas. Customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.
Returns
We accept returns only under the following conditions:
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The item received is damaged, defective, or incorrect.
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The return request is made within 7 days of receiving the order.
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The product is unused, unwashed, unworn, and in its original condition with all tags, packaging, and accessories intact.
Due to hygiene and quality standards, we do not accept returns for products that have been used, washed, altered, or damaged after delivery.
Non-Returnable Items
The following items are not eligible for return:
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Products purchased during clearance or sale.
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Customized or personalized products.
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Gift cards (if applicable).
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Products returned without original packaging or tags.
Return Process
To request a return:
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Contact our customer support within 7 days of delivery.
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Share your order number along with clear photos or videos of the damaged or incorrect product.
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Once your request is approved, we will provide return instructions.
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After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Refunds
If your return is approved:
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Refunds will be processed to your original payment method.
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Refunds are typically completed within 5–7 business days, depending on your bank or payment provider.
If your order was placed using Cash on Delivery (COD), the refund will be made via bank transfer or another mutually agreed payment method.
Exchanges
We offer exchanges only for:
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Damaged products
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Defective products
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Incorrect items received
Exchange requests must be submitted within 7 days of delivery and are subject to product availability.
Cancellation Policy
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Orders may be cancelled before they are shipped.
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Once an order has been dispatched, it cannot be cancelled.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with supporting photos or videos. We will resolve the issue as quickly as possible.
Contact Us
For any return, refund, exchange, or cancellation-related queries, please contact us:
Eeshas.com
Email: info@eeshas.com
Phone: +1-(469) 347-5485
